I would like to start a standard return

Return Instructions

Please read carefully before starting your return.

Conditions:

  • Must be initiated within 30 days of delivery.
  • Product must be in new, uninstalled condition.
  • Original OEM box or packaging must not be damaged or written on. If you have to test fitment, please open the item as carefully as possible.
  • Please ship any boxed product within another box to ensure it makes it back to us safely and in resalable condition.
  • Complete outdrives, upper and lower units, transom assemblies, new and reman motors and long blocks are subject to restocking fees.
  • Special ordered Items are subject to a 25% restocking fee.

Terms: (As long as the conditions are met)

  • We offer a full refund for most parts, minus any shipping cost.
  • In cases where free or discounted shipping is involved, the actual shipping cost from us to you may be deducted. For Example: If  shipping is free for a part, but our shipping cost is $50 we will deduct the difference of $50 from your refund. We will provide proof of our cost upon request.

Instructions:

*NuWave does not supply return shipping labels.

*We suggest shipping with tracking and insurance.

*NuWave is not responsible for items lost in transit during returns

I received a defective Item

Defective Items must be reported within 7 days of delivery. Please include a description and photos of any issues. We will send a return label for the defective item and reship a new item. Boxed items have to be returned in full. (Ex: water pump kit with a bad gasket – We will need the entire kit back and will send complete a new kit). *If the defective item is not returned within 30 days, we reserve the right to charge in full for the additional item.

I have an issue with an item under warranty (After NuWaves 30 day return period)

Warranty process is different per manufacturer. We are willing to help as much as possible with submitting your claim, but in some cases it may be best to work directly with the manufacturer.